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Yes, Costumer care was awesome, got an answer to the point within 24 hrs. Tons of customizable options and inventory on-hand. So far, the process has been good! The order was completed. Every item was there. Doll was the same as the pictures and there was no damage 100% happy with purchase. The product was a very good quality & mostly pleasant to use. Great Doll for a good price. My next order will still by this site!